Teleblend Customers Still Having Problems
According to Teleblend customers, and reports on Teleblend’s website, Teleblend was still having service problems this week. Some of Teleblend’s customers were having problems with their service and were without inbound or outbound telephone service on Tuesday and Wednesday.
Here’s what was broken this week:
Teleblend Network Outage (1176148430)
Update: Tue, Aug 7, 2007 2:03:20 PM CDT
We are currently experiencing a network outage which is affecting some customers. We are diligently working to resolve the problem but we do not have an estimated time for repair yet. We will continue to update this section with more information as it becomes available.Update: Tue, Aug 7, 2007 5:38:44 PM CDT
The root cause for this issue has been identified. Services should be restored gradually throughout the evening for all customers affected by this issue.Update: Wed, Aug 8, 2007 12:51:59 AM CDT
The network outage affecting TeleBlend customers has been repaired and service has been restored as of Midnight EDT tonight (08/08/07). Inbound and outbound calling services and voicemail services are now available. International calling is being rolled out slowly and more capacity is being added. If you are still having any technical issues or questions please open an online trouble ticket at http://www.teleblendsupport.net/support. We apologize for any inconvenience. Thank you for choosing Teleblend! Your TeleBlend Support Team
There are also a couple of things on their website that I find extremely interesting. The first is that they put up their blog, but it doesn’t work. What they say on the blog though made me laugh my ass off though; considering the company is like 3 weeks old.
August 10th, 2007
TeleBlend is always seeking out new ways to productively interact with our customers. While we fully expect to develop a blog in the near future that customers find informative and compelling, our focus at this time is on delivering quality of service and exceptional customer support. As we re-tool our blog to better serve customers, we will be sure to let customers know when it is up and running.
That said, we realize the importance of communicating frequently and effectively with customers. For that reason we will soon be debuting a customer e-newsletter that will keep you up to date on the latest company developments as they relate to our customers and hopefully provide a window into who we are and why we are committed to delivering exceptional broadband phone service to customers across the U.S.
Stay tuned!
How can they say that “TeleBlend is always seeking out new ways to productively interact with our customers” when they have been around for less than a month, and have had actual customers for less time than that? I think it’s pretty cheesy when a, supposedly, “major voip player” (I laugh…) uses that kind of language. It’s like when a little company claims to be the “Largest Hosting Company” or “One of the top suppliers of…”. We’ve all seen it, and it usually means absolutely nothing. Teleblend should have waited to put up their Blog when it was done, not when they thought it up.
The second thing is that while they put up a tab for a blog that doesn’t work, they hid the web address for their international calling rates. I’m not sure why Teleblend wouldn’t stick the link to their international rates on it’s own tab, but they didn’t. If you need to see what Teleblend is charging you for international phone calls, click here.
If you have any more information on any of the Voip companies still fighting over the SunRocket crash victims, please drop me a note or post it under comments.
Thanks,
Spiderman