VoipSpider.com » Zingotel

ZingoTel Customer Service Comes Through

Spiderman — Sun, 11 Nov 2007 07:05:19 +0000

I decided to start doing customer service and online sales. This, of course, required me to get off my butt and actually get my Zingotel router working. I spent about half the day yesterday going through their manuals and messing with my Linksys router, but that didn’t do anything but frustrate me.

So, today I got up and fired off an email to Zingotel customer service. I told them how my old router had worked fine until I fried it, but that when I hooked my new box up, it didn’t work. about an hour later, I got a call from India or Pakistan, and the guy on the other end tried to walk me through getting it working.

This guy was obviously 1st tier support, and he just went through most of the motions troubleshooting stuff I’d already done using their user’s manual. After about an hour, he said he was going to escalate it to tier 2 support, and that they would be giving me a call. (I thing that’s what he said, but since he was in India, talking on a VoIP line, and I was in America talking on a cell phone in my basement, he could have just said “htrn mjog, fngkdu nghguf dfbduy brtgfh nhgyteew, htngk loikuj.” and I wouldn’t have really known the difference.)

The tier 2 guy called a little while later, and that was a whole new, cool, experience. I worked tier 2 support in the old days for @Home, when they came out with the first cable internet service, and we had cool tools then, but this guy had even cooler stuff. He sent me to gotomeeting.com, gave me a log in number, and then took over my computer. It was weird watching him take control of my computer and run through my router, my modem and Zingotel’s router box.

But, it took well over an hour for him to get the dang thing working. What he finally had to do was kill the first phone port and run my calls through the second jack. Since I don’t have two numbers with them, that’s no big deal, but it does vindicate me a little that the problem was their box, and not just me being an idjit or something. The only thing that I really wish was that I’d done this 4 or 5 months ago, instead of paying a $100 for service I wasn’t getting. (My fault though, not theirs.)

So, if you need a voip provider, try Zingotel. Their customer service is good, and the phone now works awesome.

ZingoTel Customer Service Comes Through is a post from: VoipSpider.com

My Zingotel Router Is Still Down

Spiderman — Wed, 19 Sep 2007 21:33:58 +0000

I guess I’m meant to spend the rest of my life paying for VoIP service that doesn’t work. What I don’t get is why my last router from Zingotel worked, but this one is still busted 3 weeks after getting it.

The Zingotel guys hacked into it last week, but whatever they did, didn’t do anything. I still have dial tone, and that’s about it. I still can’t hear anything, leading me to believe that I’ve been transported back to the mid 1990′s when voice over IP didn’t have duplex capabilities and you had to say over-and-out when you were done talking so that the guy you were talking to could reply.

My Zingotel Router Is Still Down is a post from: VoipSpider.com

I’m Going To Shoot My Zingotel VoIP Router

Spiderman — Thu, 13 Sep 2007 05:32:40 +0000

I used to have a Zingotel router that worked, but it got fried and I had to order another one. The one they sent me is a piece of sh*t and I can’t make it fricken work, hence the shooting, spoken of above.

What’s wrong with it you ask? How the heck do I know, do I look like a router repairman? Here’s what it does, or doesn’t do:

It has dial tone.
you can call people on it.
YOU JUST CAN’T HEAR THEM!
Sometimes, they can hear you…. So What!

So, here’s what I’ve tried to do to fix the problem:

I read the PDF from Zingotel on how to set up my new router…. Didn’t help.
I logged into the admin and looked around. According to the above PDF, everything is fine.
I plugged the router directly into my cable modem and reset everything…. Still can’t hear.
I sent a nasty email to Zingotel. That might have helped, but they can’t reach my router online, and I’ve missed their last three phone calls. Can someone tell them to leave a dang call back number please!

Does anyone have any ideas on how to fix this problem, other than shooting the stupid thing and plugging my old Packet8 router back in?

Spiderman

I’m Going To Shoot My Zingotel VoIP Router is a post from: VoipSpider.com

Zingotel Jumps On The SunRocket Carcass

Spiderman — Thu, 19 Jul 2007 22:24:03 +0000

Zingotel has decided that it wants some of SunRocket’s old customer base, and, since it looks like Packet8 will get those customers who haven’t jumped ship already, Zingotel has gone on the offensive. Zingotel is now offering SunRocket customers 1 month free service and a 30 day money-back guarantee, just like they offer all new customers, but to sweeten the deal, they are also offering a $10.00 coupon. SunRocket customers who switch to Zingotel before the end of July will be able to use the Zingotel coupon code “zingo1007″ for $10.00 worth of additional savings on their initial order.

Zingotel is also tossing in a free Linksys VoIP adapter with this offer. But, instead of me listing this stuff piece by piece, here is their whole offer:

$19.95 Residential Unlimited Internet Phone Package
Unlimited calls anywhere in the U.S. and Canada
All featured included: voicemail, caller ID, call forwarding, 3 way calling and more.
Get a local number in any North American city
FREE Linksys 2100 VoIP adapter
FREE one month phone service

So, if you are a SunRocket subscriber and don’t want to move over to Packet8, you can always give the Zingotel offer a try, if for no other reason than they don’t make you sign a long term contract. Whichever way you decide to go, drop me a line and tell the other readers how the switchover went.

Thanks,

Spiderman

Zingotel Jumps On The SunRocket Carcass is a post from: VoipSpider.com